Refund policy

At THEN THAT Clothing, we want you to be happy with your order. If something isn’t right, we’re here to help.

If you have any questions about your order, please contact us at hello@thenthatclothing.com.

RETURNS

You have the right to request a return within 14 days of receiving your order, provided the item meets our return conditions.

To be eligible for a return, items must be:

Unworn and unused
In their original condition
Free from marks, damage, odours, or signs of wear
Returned with any original packaging where applicable

To start a return, please contact us at hello@thenthatclothing.com with your order number and reason for the return.

Please do not send items back without contacting us first. We will provide instructions for your return where applicable.

Unless an item is faulty or incorrect, customers are responsible for the cost of return postage.

MADE-TO-ORDER PRODUCTS

Many of our products are made specifically after an order is placed to reduce unnecessary waste and overproduction.

Please check product descriptions, sizing information and size guides carefully before placing your order.

Where an item has been personalised, customised or made to your specific requirements, different cancellation and return rights may apply.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, faulty, incorrectly printed or you receive the wrong product, please contact us as soon as possible at:

hello@thenthatclothing.com

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

We will review the issue and work with you to find the best solution. Depending on the circumstances, this may include a replacement or refund.

We may ask for photographs before arranging a replacement or refund.

REFUNDS

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your bank or payment provider to process and display the refund.

Original shipping costs are generally non-refundable unless the item was faulty, damaged or sent to you in error.

CANCELLING OR CHANGING AN ORDER

Because orders may enter production shortly after being placed, we recommend contacting us as soon as possible if you need to cancel or change an order.

Once an item has entered production, we may be unable to make changes or cancel the order.

To request a cancellation or change, email:

hello@thenthatclothing.com

Please include your order number and details of your request.

UNDELIVERABLE OR RETURNED PARCELS

It is the customer’s responsibility to provide a correct and complete delivery address when placing an order.

If a parcel is returned because the address provided was incorrect, incomplete, or the delivery could not be completed, please contact us at hello@thenthatclothing.com.

We will do our best to assist with resolving the issue. Additional shipping charges may apply if an order needs to be sent again.