Shipping policy

Last updated: September 2026

At THEN THAT Clothing, we work with trusted production and fulfilment partners in different locations to produce and deliver our products.

Because different products may be fulfilled by different production partners, processing and delivery times can vary depending on the product ordered and the delivery destination.

If you have any questions about your order or delivery, please contact us at:

hello@thenthatclothing.com

ORDER PROCESSING

Once your order has been placed, it will be sent into production.

Most products are made to order, meaning your item is produced specifically after your purchase has been confirmed.

Production times may vary depending on the product, order volume and production location.

Please note that production must be completed before an order is shipped.

SHIPPING TIMES

Delivery times vary depending on:

Your delivery location
The product ordered
The production facility fulfilling your order
Shipping carrier availability
Seasonal demand and public holidays

Estimated delivery times shown at checkout are estimates only and are not guaranteed.

While we always aim to get your order to you as quickly as possible, delays can occasionally occur due to circumstances outside of our control.

DIFFERENT PRODUCTS AND FULFILMENT LOCATIONS

THEN THAT Clothing works with different production partners and fulfilment locations.

This means that if you order multiple products, they may:

Be produced by different providers
Be shipped from different locations
Arrive in separate packages
Arrive on different dates

You will not be charged additional shipping costs simply because your order is delivered in multiple packages, unless clearly stated at checkout.

TRACKING YOUR ORDER

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Not all shipping methods or destinations may include detailed tracking.

SHIPPING ADDRESSES

Please ensure that your delivery address is complete and accurate when placing your order.

THEN THAT Clothing cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your delivery address, please contact us immediately at:

hello@thenthatclothing.com

We will do our best to assist, but changes may not be possible once an order has entered production or been dispatched.

DELAYS

Occasionally, delivery delays can occur due to circumstances outside of our control, including:

High order volumes
Postal or courier delays
Severe weather
Customs processing
Public holidays
Incorrect delivery information
Other unforeseen circumstances

We appreciate your patience and will always do our best to assist where possible.

LOST OR MISSING ORDERS

If you believe your order has been lost or has not arrived within a reasonable timeframe, please contact us at:

hello@thenthatclothing.com

Please include your order number and relevant details so we can investigate the issue.

UNDELIVERABLE OR RETURNED PARCELS

If a parcel is returned because of an incorrect address, incomplete address, failed delivery attempts or failure to collect the parcel, please contact us.

Additional shipping charges may apply if an order needs to be sent again.